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How
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Business
Plan Chapter 10
Subheading Goes Here
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| Chapters:
1 2
3 4
5
6
7
8
9
10 11
Oil & Gas
publications |
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Chapter
Ten: " The Power of
Teamwork."
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You need to know how you can get money for daily
expenses to run your business . There are some proven
strategies to raise money that work for everyone,
which you can be applying regularly to get money to run
your business.For details visit www.lagoon-ng.com/sme.htm
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At this
week's meeting, talk about the importance of working as a team and
assess where you can improve. Too many times, especially when
things are busy, it's "every man for himself" when it
comes to getting the job done. When this attitude prevails,
customers suffer, morale suffers, productivity suffers, and
managers suffer as headaches increase in intensity and frequency.
How well does your sales force work as a team? Discuss the
following points and see how you do and where you can do better:
- When a salesperson is busy with a customer and is paged by the
receptionist, do other salespeople notice and take the call
and offer to help or do they let the receptionist take a
message?
- When a customer calls on a day when the salesperson is off, are
calls directed to the receptionist or to a team member? Think
about this: what if the customer calling in is ready to buy,
but has a few questions first: or what if they have a problem
that will become a lot worse if they have to "sleep on
it" while they wait for their salesperson to return.
- When a customer comes into your business while a salesperson is at
lunch, tied up with another customer or off for the day, how
active does a team member become in serving the customer? Is
the customer shrugged off? Does your business do what's best
for the absent salesperson, his team members or the customer
and your business overall (which are normally synonymous)?
- When a salesperson is having trouble making the sale, how eager
are others to help? Do they share knowledge and time---or are
they too busy staring out the window waiting for the next
customer to walk in?
- When a salesperson quits or is terminated, who takes care of his
customers? Do you have a system where these customers are
contacted about whom they may call if they need service or
have problems? Or do you wait for them to call and are told
abruptly, "So-and-So doesn't work here any more."
Taking a proactive approach in these situations retains
customers.
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The one thing your sales team will be looking at for
credibility in the teamwork arena is management. Do the managers
pitch in and do the thing listed in these five points? Do the
managers work well as a team: do they help one another or do the
salespeople see managers who have their own agenda and haven't a
clue of what a team concept is? Your people will listen to what
you say, but ultimately they watch what you do. You can't talk
"right" and walk "left" and get away with it
for long.
Find ways to improve teamwork. As leaders, model it yourselves,
expect it from others, weed out non-team players and communicate
teamwork as a priority of your organization.
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Chapters:
1 2
3 4
5
6
7
8
9
10 11
Oil
& Gas publications
|